Belgian Food Online

 

The Fine Print

Terms and Conditions

About Us
Our Contact details:
Belgian Food Online
Sonnisstraat 106
3530 Helchteren
Email: info@belgianfoodonline.com
VAT: BE 0876.677.981

Belgian Food Online was started by a dis-placed American looking for somewhere (anywhere) in Belgium to buy Nutter Butter Cookies (American peanut butter sandwich cookies). This simple desire for a "taste of home" and something to make new surroundings easier and more familiar while in a foreign land lead to the realisation that others "dis-placed" from their homeland of Belgium for personal or professional reasons, or those just wishing to recapture the taste of this wonderful country, may also be looking for certain foods or household products only found locally. It is because of this realisation and understanding that we are dedicated to your satisfaction. We know how it feels to just need that "something" homely and familiar. Therefore, if you have any comments, questions or suggestions for our site or products, please do not hesitate to contact us at info@belgianfoodonline.com.

Making A Purchase
Purchasing your items is simple. Just browse through the shop using the categories on the menu at the left and click on the "Add to cart" button next to the item to place them in your cart. When you have placed all your items in your cart, click on "View Cart" to review your order. Select your shipping method and click on the "Pay with PayPal" button to complete your order.

We chose PayPal for our shop as it allows for fast and safe payments. You can make a purchase with PayPal either using your credit card, or by transferring funds from your bank account. In this manner, we do not come to know your personal financial details nor can they ever be "hacked" through our system. You do not even need to create a PayPal account to make a payment, however it is recommended to ease the shopping process when you order again.

When your order is received, you will be answered with a personal e-mail confirming the contents of your order, your indicated shipping address and the expected ship date. Should any of your ordered items not be in stock, you will be notified and asked if you want the shipment to be sent without these items, if you would like a replacement for the items, or if you would like to wait for the items are again available before shipment of the order. No action will be taken until you respond to this message. If all of the items are in stock, your order will be packaged and shipped to the address indicated.

Shipping And Handling
Shipping and handling fees cost depend on the total weight of the order. Standard shipping is through B-Postt or GLS with fees starting at €25,00.
Please note: Belgian Food Online cannot be held responsible for packages which are undeliverable to the shipping address provided, duty required on orders or packages/items confiscated due to country restrictions. Please investigate your country's restrictions before placing your order. if your country is not indicated in our shipping table, please contact us so we may indicate the expected shipping fees.

Delivery
We strive to package and ship your order within 5 business days or less. We understand you may have been craving these items for some time (like we were!) and we do not want to keep you waiting! The status of your order will be updated as it progresses through our system and the shipping document number as well as the delivery company will be provided to you. You can track your order using the services provided by the delivery companies. For parcels shipped via B-Post, click here. For parcels shipped through GLS, click here.

Privacy Policy
Belgian Food Online does not disclose any information to third parties. Cookies are used on this site only to keep track of the contents of your shopping cart.